Synergy Guides Ltd has produced this privacy statement to explain how we use and protect any information gathered from visitors to the Synergy Guides website.
By visiting www.synergyguides.com you are accepting and consenting to the practices described in this policy. For the purpose of the General Data Protection Regulation (2018) (the “Act”), the data controller is Synergy Guides Ltd, Office 1, Sheraton Business Park, Fort William, PH33 7NU.
Who we are
Synergy Guides Ltd
Company Number: SC594182
Our website address is: www.synergyguides.com
What personal data do we collect and why we collect it
The information you give to us
You may give us information by filling in forms on our site or on our social media pages, or by corresponding with us by phone, e-mail or otherwise. It includes information that you use to complete enquiry forms or when you download booking conditions and forms, pdf itineraries, equipment lists. These may include your name, address, e-mail address and phone number.
If you book with us, we will collect more detailed information such as but not limited to: purchase information and transaction data, travel insurance details, dietary requirements, next-of-kin details, previous outdoor experience, details of relevant medical conditions, passport details.
Information provided by you is treated with care, it is required to complete the booking process but also to provide information to emergency services should it be needed, such as but not limited to next-of-kin details, address and date of birth.
The information we collect about you when you visit our website
With regards to each of your visits to our site, we may automatically collect the following information: technical information, e.g. about your browser or the device you use to access the site and the Internet Protocol (IP) address used to connect your computer to the internet; information about your visit, e.g. which website you clicked through to reach ours, lengths of visits to pages, products you viewed or searched for, and page interaction information (such as scrolling, clicks, and mouse-overs).
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Synergy Guides contact form collects information to allow us reasonable methods to answer your enquiry. Name, contact telephone number and email address are used to provide you with a response.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We may share your information with business partners and service providers; law enforcement agencies in connection with any investigation to help prevent unlawful activity;
We will not share your personal information with any other third parties.
How long do we retain your data
We retain your personal information for as long as is reasonably necessary to enable us to provide you with the services that you have asked us to undertake, to comply with our legal obligations or for as long as is reasonably required for our legitimate interests.
What rights do you have over your data
If you have used a contact form, enquiry form, booking form or left a comment, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitors who complete a contact form, enquiry form, booking form or left a comment will be checked through an automated spam detection service.
If you have any questions about this policy or the information we hold about you, please contact us:
Synergy Guides Ltd
Sheraton Business Park